Frequently Asked Questions
General Information
About Us
Born in Paris, Laurent Montier creates timepieces that unite heritage and innovation. Every watch is crafted with precision and elegance, designed to be as timeless as the moments it measures.
What are our watches made of?
Each Laurent Montier timepiece is crafted with uncompromising attention to detail, using only the highest quality materials chosen for their elegance and durability. Our commitment to traditional craftsmanship ensures every watch embodies timeless sophistication and lasting refinement.
How do I choose the right size?
We provide a detailed sizing guide for all our timepieces directly on each product page, ensuring you can select the fit that suits you best. If you’re still uncertain, our customer care team is here to assist with measurements and recommendations, helping your watch feel perfectly tailored to your wrist.
Customer Support
What payment methods do you accept?
We accept a variety of payment options, including major credit cards (Visa, MasterCard, etc.) and other secure online methods. You can choose the payment method that suits you best during checkout.
How do I contact customer support?
Our dedicated customer support team is available via email at contact@laurentmontier.com. Support hours are 9:00 AM - 5:00 PM (EST), and we’re here to assist you with any inquiries or concerns.
What is your return and exchange policy?
We offer returns and exchanges within 30 days of purchase, provided items meet our conditions. For full details, please visit our Return Policy page.
Are there opportunities for partnership or wholesale inquiries?
Yes, we welcome wholesale and partnership inquiries. If you're interested in becoming a distributor or collaborating with Laurent Cadieux, please reach out for more details.
Shipping Information
Does Laurent Montier ship internationally?
Yes, we provide international shipping to customers worldwide. Please visit our website for more details on available shipping options and rates for your location.
Does my order come with a tracking number?
Every order comes with a verified tracking number, so you can follow your shipment with confidence from dispatch to delivery. Tracking details are sent directly to your email and can also be accessed through your account.
Is my order delivery insured?
All orders include complimentary shipping insurance, guaranteeing your purchase arrives safely and in perfect condition.
